FAQ

Can I dye my hair?

Our hair is 100% virgin human hair, therefore it can be bleached and dyed. If you want to bleach your hair to a very light color, it is best to order #613 bundles. Remember, once virgin hair is treated in any way, it is no longer virgin. Keep bleached and dyed hair well moisturized and treat with care. Please seek a professional stylist to prevent improper use or application of hair extensions.

Can I make changes to my order?

Changes to an order can ONLY be made within the first 24 hours of placement. Please send changes to jaygaloreextensions@gmail.com with your contact information. Raw hair is available upon request.

When will my order be shipped?

All orders will be processed within 48 hours of order placement.

How fast will I receive my hair?

Shipping takes 2-5 business days. Jay Galore is not responsible for any lost or damaged hair.

NO REFUNDS OR EXCHANGES, NO EXCEPTIONS

HAIR CARE

ALWAYS DETANGLE YOUR HAIR FROM ENDS TO ROOTS!

  • Wash your hair with warm water and a mild shampoo & conditioner for 5 to 10 minutes.

  • Detangle from ends to roots

  • Towel dry FIRST, then dry with heating tool (optional)

  • Style as desired

After Bleaching and Coloring Hair

Remember, once virgin hair is treated in any way, it is no longer virgin. Keep bleached and

dyed hair well moisturized and treated with care.

Curly & Wavy Hair

  • Please remember to keep your hair moisturized!!! Water mixed with a leave-in conditioner works best. Always brush curly hair from ends to root. Remember, curly hair is very high maintenance. Do not comb/brush dry hair.

  • We advise you to keep all hair protected with a scarf, bonnet or rollers when going to bed, and to never sleep on soaking wet hair.

Lace

Protect your lace with an elastic band when sleeping, working out or being in direct sunlight. After removal, please clean lace thoroughly in order to use it again.